Does it seem like parents, teachers, friends, employers and other people are on another wavelength? Tune into the presentation to explore the needs, concerns and goals of four types of behavioral styles (Driver, Expressive, Amiable and Cautious). Then, see how to adapt and expand your behavioral style to increase the chances of being heard and understood by others. Real-life scenarios, a self-assessment and insight by an experienced communication expert help you "fit together" some puzzles of human behavior so you can be a more effective communicator. A supplement is included.