Can you imagine doing business without the telephone? You may be turning away customers by the way you or your employees use this vital communication tool. The entertaining program outlines the importance of effective telephone skills. You will learn the three Ps of projecting a professional image (posture, positive vocabulary, projection), how to handle inbound and outbound calls, how to take messages, how to handle angry callers, and the "do's and don'ts" of successful telephone conversations. A supplement is included.